PTC Design Research Internship
In the summer of 2019, I interned at the PTC Boston office as a design research intern on the Product Design Team. My team focused on informing the design of PTC's myriad of software products that focus on digital transformation. PTC's Suite of software products involve PLM, Augmented Reality, CAD, and ThingWorx an IOT product, which is the product I mainly focused on during my summer.
Bill Cole — Director of Research and Academy
Leisa Wert — Senior Director Design Strategy
Kim Moroni — Director of User Research
— Created, ran and presented findings from 3 separate studies which amounted to speaking to 20 different users over 24+ hours of user interviews and testing sessions.
— Developed a new standard for recruiting participants to empower the team to quickly respond to evolving research and business needs in the future.
— Researched and explored the design of a more comprehensive documentation system for ThingWorx.
What I learned:
I learned to efficiently collaborate with others by being mindful about their goals and think about what I can do to help them achieve that goal through our collaboration.
Asking questions is not a sign of weakness. Instead, it is the fastest way to learn and grow.
Being open to suggestions from different perspectives is significant; I learned to make informative decisions and advocate for them with supportive data — whether qualitative or quantitative.
If you are interested in learning more about the work I did at PTC, please send me an email at email@example.com and I would be happy to chat more.